Assessor Resource

FNSIGN401A
Provide technical guidance

Assessment tool

Version 1.0
Issue Date: May 2024


This unit applies to job roles involving repair work within organisations of various sizes and across a range of customer bases.

This unit describes the performance outcomes, skills and knowledge required to access and interpret technical information, assist repairer with service/repair work and provide technical information to repairer.

This unit may apply to job roles subject to licensing, legislative, regulatory or certification requirements so Commonwealth, State or Territory requirements should be confirmed with the relevant body.

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)

Employability Skills

This unit contains employability skills.



Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to:

maintain and apply advanced technical competency in areas of expertise

to assist repairer with service/repair work

provide technical information to repairer.

Context of and specific resources for assessment

Assessment must ensure:

competency is demonstrated in the context of the work environment and conditions specified in the range statement either in a relevant workplace or a closely simulated work environment

access to and the use of a range of common office equipment, technology, software and consumables

access to organisation records

access to organisational policies and procedures.

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples, in combination, are appropriate for this unit:

evaluating an integrated activity, which combines the elements of competency for the unit, or a cluster of related units of competency

observing processes and procedures in workplaces

verbal or written questioning on underpinning knowledge and skills

evaluating samples of work

accessing and validating third party reports.

Guidance information for assessment

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

Required skills

communication skills to:

determine and confirm work requirements and information, using questioning and active listening as required

liaise with others, share information, listen and understand

use language and concepts appropriate to cultural differences

numeracy and IT skills to:

perform calculations related to achieving required outcomes

use computer applications (word processing, spreadsheet, database, specific purpose computer systems) to assist in achieving required outcomes

access and update records electronically

access web-based information services

effective interpersonal skills

organisational skills, including the ability to plan and sequence work

coaching skills

diagnosis skills

literacy skills to read and interpret technical manuals, insurance claims forms and related documents

Required knowledge

coaching principles

sources of technical information

technical and technological developments relevant to the sector of the industry in which one is employed

technical training and education options for staff

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Technical requirements for work completion may include:

Australian Design Rules

industry standards

organisational quality standards

precaution notes

recommended repair procedures

supplier or manufacturer specifications.

Areas of advanced technical competence (mechanical) may include:

advanced braking systems, including heavy vehicle testing

advanced steering systems

air-conditioning (including climate control)

automatic transmission control

engine management systems

LPG service and repair

preparation of race cars (mechanical)

steering alignment (front, rear and 4WS).

Areas of advanced technical competency (body) may include:

air-conditioning systems (gas and degas)

advanced colour matching

advanced welding

airbags

body electronics

panel body alignment

preparation of race cars (body)

restoration.

Technical information may include:

supplier/manufacturer service bulletins and repair procedures

supplier/manufacturer specialised training programs

trade publications

workshop manuals.

Sources of information or documents may include:

Australian Design Rules

experience of others in the organisation

industry bodies/associations

in-house literature (electronic or paper-based)

insurance assessors

manufacturer information

other industry contacts (network)

spare parts representatives.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Technical guidance, appropriate to skill level and need, is provided to repairer when determining the repair/service needed 
Repairers with appropriate advanced technical competency are used as a point of reference when required 
Technical assistance is provided to repairer, when needed, to identify any difficult faults 
Assistance is provided to repairer during work completion, when needed, to ensure technical requirements are met 
Potential faults are recognised before they develop and precautionary steps are taken to prevent them 
Problems arising from the repair procedure are addressed appropriately during the course of the repair 
Appropriate technical information is made available to repairer when needed 
Current and relevant technical information is communicated to all repairers 
Repairers are shown where information can be found and how to access, interpret and apply it when required 
A range of information sources is accessed through an established network when required 

Forms

Assessment Cover Sheet

FNSIGN401A - Provide technical guidance
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

FNSIGN401A - Provide technical guidance

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: